Blog

How Unified Communications Aids Business Continuity

  How Unified Communications Aids Business Continuity     Business disruptions can occur anytime. For this reason, most organisations have disaster recovery and business continuity plans. A good business continuity plan should also outline how you’ll communicate with...

Ways How Unified Communications Can Improve Customer Service

  Ways How Unified Communications Can Improve Customer Service Regardless of the industry that you are in, you should provide quality customer service. The easiest way of keeping customers satisfied is by enabling your employees to communicate more effectively. When customers reach out, you...

Cloud or On-Premise PBX: Which Is Right For You?

  Cloud or On-Premise PBX: Which Is Right For You?     When you upgrade your office phone system to a modern VoIP PBX, you have to decide whether you want an on-premise or cloud-based system. Most businesses go with a cloud service, but each approach has its advantages....

6 Ways Unified Communications Empowers a Remote Workforce

  6 Ways Unified Communications Empowers a Remote Workforce   As the work environment continues to evolve thanks to technology, more people are finding it more convenient to work remotely. In fact, studies show that remote working environments are likely to surpass traditional...

How Your Business Can Benefit from a VoIP Phone System

  How Your Business Can Benefit from a VoIP Phone System If you still have an analog PBX connected to the phone company, you know how hard it is to maintain. You may think that as long as it plods along, you can wait a while more before making the switch. But keeping it going will only get...

Social Engineering: Attacking the Weakest Link

  Social Engineering: Attacking the Weakest Link     What is Social Engineering and Why It’s So Effective? Social engineering is an art of deceiving people to divulge sought-after information in order to commit fraud, identity theft, access secured network, determine trade secrets,...

What You Need to Consider When Transitioning To Working Remotely

  What You Need to Consider When Transitioning To Working Remotely  The implementation of measures recommended by the Australian government to combat the spread of COVID-19 has proven that many businesses around Australia are capable of operating fully remotely. In fact, operating as a...

Business Website: Don’t Set It and Forget It

Business Website: Don’t Set It and Forget It The Importance of Maintaining Your Website  Just having a website up and running is not enough to achieve your business goals and needs. One of the most often overlooked, yet one of the most important factors of having a successful online marketing...

5 Steps To Make Changing IT Provider As Smooth As Possible

  5 Steps To Make Changing IT Provider As Smooth As Possible It’s official: your current IT provider is not quite meeting the goals you’d like them to meet. You need a change. But how do you go about changing an essential component of your business without compromising your efficiency? Well,...

A Guide To Moving Office: ETG’s Experience

  A Guide To Moving Office: ETG's Experience Have you heard? We have some very exciting news to share. You read that title right: Essential Tech has officially moved office. Now located in Salisbury, our new premises are definitely worth a visit and provide us with ample room for some exciting...