2023 has seen some major data breaches happen to large and well-known companies here in Australia. This has led to companies becoming more aware of the importance of enhancing their business' resilience to safeguard against cybersecurity threats. However, it is important to recognise that a significant aspect of the IT security puzzle might be overlooked by many: telecommunication systems.
Businesses tend to underestimate the impact of inadequately protected voice and telephony solutions throughout their operations. This oversight is not a fault of their own, but rather due to the lack of guidance in this area. Even though a substantial portion of sales are still conducted over the phone, most businesses have under-emphasised the importance of ensuring uninterrupted 24/7 phone availability for seamless communication.
Companies will conduct business reviews that involve a thorough analysis of short, medium, and long-term physical events to assess their resilience and recovery capabilities in situations like fires or floods. However, it’s interesting to note that many businesses do not assign the same level of importance to disruptions in phone services or potential attacks on their IP (Internet Protocol) phone systems. Considering the vital significance of uninterrupted unified communications and the extensive intertwining of telephony with IT, it is a good idea to regard these events with equal importance.
Various factors can lead to the disruption of your business's telephone network or IP / VoIP (Voice over Internet Protocol) systems following a cyberattack. Some of these factors include:
In order to safeguard your telephony or IP phone systems from potential attacks, it is essential to implement strong security measures. This can include installing intrusion detection systems, implementing user authentication methods, configuring firewalls, employing encryption, and maintaining up-to-date software. If you need assistance with this, Essential Tech are equipped with the resources and expertise to help.
Is your existing service provider talking with you about the potential vulnerabilities that your business might face concerning telephony? If they aren't, they should be, or you may want to consider a provider that prioritises business resilience.
We recommend seeking a solution that is established on carrier-grade infrastructure, with hosting managed by local voice and telephony experts in Australia. Your provider should have the capability to seamlessly oversee, safeguard, and secure your phone system – giving you peace of mind.
This is why at Essential Tech, we work with Access4 who are an Australian-based leading voice and unified communications provider. Together with Access4, we can ensure that your business operates on exceptionally dependable voice systems, providing you with the assurance that your phone systems are safeguarded to the same extent as your data. The multi-tenanted solution is founded on a resilient infrastructure that incorporates network redundancy, offering our customers top-tier telephony services.
What’s the best voice communication solution for you and your company?
Our dedicated team here at Essential Tech are here to help you find the right solution to suit your business’ needs. The carefully crafted, developed, and award-winning voice communication solutions we have to offer can be tailored and delivered to suit businesses of all scales. Learn more about our voice solutions, or contact us to chat with the team direct!
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