IT support in Brisbane: a 24/7 help desk, with technicians onsite when you need them.
Call, email or log a request at any hour. Most issues are fixed remotely, and when it needs hands on, a Brisbane technician comes to you. IT support for law firms and professional businesses of 25 to 300 people. Call us on 07 3174 5050.
ISO 27001:2022 certified
SMB1001 Partner
Australian owned · Head office in the Brisbane CBD
How our support works
Help at any hour, and someone onsite when it matters
When something stops working, your people need it fixed, and some problems need someone in the office. Here’s how support works:
- Call, email or log a request, 24/7. Every request is logged and tracked until it’s resolved.
- Remote fixes first. Most issues are fixed remotely, which is usually the fastest option for your people.
- Onsite in Brisbane when it’s needed. A technician comes to you for new starters, office moves, network and Wi-Fi faults, meeting rooms and printers. Onsite end-user support is included in Business Protect Elite; for other services it’s covered as set out in your agreement.
- Recurring issues get a root-cause review, so the same problem stops coming back.
- Independently audited. Essential Tech is ISO 27001:2022 certified, so the way we handle your information is checked by an external auditor.
Call our Brisbane number, 07 3174 5050, or the national line, 1800 384 768. Want us to run your whole IT environment? See managed IT services in Brisbane.
What keeps leaders awake
Support that fixes the cause, not just the ticket
Good IT support keeps your people working and your clients happy.
Waiting on hold for help
Staff stuck waiting for a callback while client work piles up.
The same problems coming back
Tickets get closed, but the issue returns a week later.
No one onsite when it matters
A remote-only provider when the network is down or a new starter arrives.
New starters who can't start
Accounts, laptops and access not ready on day one.
What we support
What our Brisbane IT support covers
Day-to-day support for the systems your people rely on:
- Microsoft 365: Outlook, Teams, SharePoint and OneDrive, accounts and access
- Laptops, desktops and mobiles: set-up, updates, security and replacement
- Practice management software: LEAP, Actionstep, Smokeball, Clio, Infinitylaw and more
- Networks, Wi-Fi, printers and meeting rooms
- New starters and leavers: accounts, devices and access ready on day one, and removed on the last
- Suspicious emails and security alerts, checked and dealt with
- Co-managed support for an in-house IT person or team
Support that also protects you
A password reset, a new laptop or a suspicious email is also a security moment. Business Protect brings IT support, cyber security, recovery and governance together in one service, with SMB1001 certification built in: Silver within 60 days on Essentials, and Gold within 90 days on Enhanced and Elite, from formal kickoff.
For Brisbane law practices, that includes the email and payment-fraud controls insurers ask about. Our guide to cyber security for law firms sets out the full picture.
What you get
What you get with Essential Tech support
- A 24/7 help desk you can call, email or log a request with
- Remote fixes first, and a Brisbane technician onsite when it needs hands on
- Every request tracked until it's resolved
- Recurring issues fixed at the cause
- Clear reporting on service and risk
Where we start
1. Discover
A discovery call to understand your requirements.
2. Propose
A tailored proposal based on what we find.
3. Onboard
Once accepted, a planned, documented onboarding.
4. Improve
Ongoing reviews, certification where it applies, and a roadmap.
FAQ
IT support in Brisbane: common questions
Is your help desk available 24/7?
Yes. Call, email or log a request at any hour, and it’s tracked until it’s resolved.
Do you come onsite in Brisbane?
Yes, when it’s needed. Most issues are fixed remotely, which is usually fastest. Onsite end-user support is included in Business Protect Elite; for other services, onsite work is covered as set out in your agreement.
Can you support offices outside Brisbane?
Yes. We also have technicians in Sydney and Melbourne, and most support is remote, so we look after multi-site organisations. For onsite support outside our three cities, we’ll confirm how it works in your proposal.
Can you support our in-house IT person?
Yes. We can work alongside an in-house IT person or team to fill gaps, add security and compliance capability, or deliver projects. We agree who is responsible for what before we start.
How much does IT support cost?
It depends on the number of users, the service or Business Protect tier you choose and the systems we look after. You get a clear quote after the discovery call.
How do we switch from our current IT provider?
Onboarding is planned and documented so there’s no gap in support, and we can start with an assessment alongside your current provider if you’d rather compare first.
Book your assessment
Let's find out where you stand
Tell us a little about your firm and what’s prompting the review. We’ll come back to you to book the discovery conversation.
- No obligation to proceed
- Written for leadership, not for IT
- Works alongside your current provider
Helping you protect what you’ve built and build what’s next. Australian owned, operating in Brisbane, Sydney and Melbourne with local accountability and global capability.