Business environment usually goes through rapid changes and being prepared for these changes can go a long way

In a rapidly changing business environment, you need to be in the position to respond quickly to changing needs. A fixed cost agreement may be inflexible or require a commitment that is inappropriate.

We have developed Pre-Paid IT Support Services that are designed to fill this need. Do you currently manage your IT internally and require additional services? Or, do you have a short-term need that requires additional resources? If so, then we are able to assist you.

How Pre-Paid IT Support Services Can Help

IT support can be a significant business expense and a fixed contract may not give you the resources that meet your specific needs. Even with a fixed contract, when a business need arises, you need to respond effectively. For example:

Could you cope with an unexpected surge in demand for IT services?

Would you know where to find the resources you need at short notice?

How much would these resources cost and how would you budget for them?

How Business Continuity Services Can Help

Essential Tech has in-depth experience working with major organisations across Australia. Based on our industry expertise, we offer Pre-Paid IT Support Services that solve these problems.

Simply purchase the support you need in blocks of 25-100 hours. In addition to receiving the support and services you need, you can lock in a known cost in advance. You get the job done while keeping your budget firmly under control. Our Fixed Service Level Agreements mean you get guaranteed results. And, there are no fixed contracts to sign. It’s the easiest and most flexible way to manage your IT needs.

We offer three different service packs to suit your requirements:

IT Support

  • Access to a 24/7 Service Desk
  • Server support
  • Desktop support
  • Backup monitoring
  • Regular proactive maintenance
  • Systems review and auditing
  • IT plan development
  • Short-term IT fill in


  • PBX maintenance
  • Telephony systems audit
  • Technical support
  • New user set up
  • Regular proactive maintenance
  • Backup monitoring
  • Unified Communications support
  • System optimisation audits

Multi Sevice Pack

For businesses with rapidly changing needs, the Multi-Service pack offers complete flexibility. This pack includes a mix of IT support and telephony services and is a comprehensive one-stop solution.

Enjoy All The Benefits Of Pre-Paid IT Support Services

When you purchase support packs from Essential Tech, you get the reassurance of a range of benefits including:

  • The readiness to respond to a rapidly changing business environment.
  • Simple cost management broken down into fixed blocks of support time.
  • Access to over 250 certified technical resources.
  • Complete flexibility in how you support and manage your systems.
  • Access to a complete range of IT specialist teams – from cloud computing to unified communications.

Why Choose Essential Tech

It’s easy to see why so many companies have chosen Essential Tech as their Pre-Paid IT Support Services provider. Additionally, Essential Tech offers you:

Essential Tech difference

Get Your Free Assessment

Pre-paid IT Support Services can deliver the flexibility and responsiveness you need to deal with any business situation. Don’t leave your future to chance – find out now how the right support services can keep your business running efficiently and productively.

Essential Tech offers a free assessment of your IT systems and can assess your current situation and identify the improvements that you need. Contact us today to book your free assessment and to find out how your business can stay afloat in a fast-changing environment.

Got Any Questions?

We listen and learn to understand your business challenges, so we can deliver effective solutions that meet your specific business needs. Speak with an expert now!

Why Essential Tech

100% Uptime Guarantee

Stay online and connected. Always.

24/7 Support And Assistance

Our team is always available to assist you.

Transparent Reporting

Be in the know and find out how you are performing.

Australian Help Desk

Our Australian-based service desk can provide professional and proactive IT support to your business.

Our Managed Services


We will ensure your IT runs smoothly, so you can focus on running the business. From basic infrastructure monitoring and management, to fully managed network services with end-user support.


We will build a security strategy and incorporate to your organisation to ensure your users, data and business are safe from potential security threats and compliant.


We provide IaaS, PaaS and SaaS solutions for any business model. Our team of expert cloud engineers will work with you to identify and build a scalable IT environment for your business.


Connect with your staff, customers and partners across Australia and international countries with our reliable communications leveraging the best technology available.

Business Internet

We offer reliable, fast and secured business internet services that is just right for your business. This will help you keep doing what you do best with minimal interruptions or fuss.

Modern Office

Our modern office solutions is a bundle of all of our managed services including IT, Security, Cloud, Communications and Support rolled into one to cover all your IT needs, so you don’t have to worry.


Unit 2B/17 Peel Street, South Brisbane QLD 4101


1800 384 768


Office Hours

8.30am-5pm (Mon-Fri)

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