Frequently Asked Questions

If you have questions about Managed IT Services, don’t worry, you’re not alone. Essential Technologies Group is determined to help you in any way, whether that’s providing the perfect IT solutions or answering a few simple questions—you can always count on us. Here are some questions we get asked often along with our answers. If you have a question that’s not listed below, feel free to contact us. One of our experts will definitely have an answer for you!

What are Managed IT Services?

Managed IT Services let you outsource specific IT operations to a specialised service provider, commonly known as a Managed Service Provider or an MSP. Managed IT Service specifics vary from vendor to vendor, but the primary responsibility is network monitoring, management and problem resolution for your network and IT systems.

Why are Manage IT Services Important?

Companies of all sizes in all industries have growing technology needs and in order to support an increasingly complex IT environment, it’s important to partner with a company that employs experts to help you stay up and running, protected and profitable.

Who Benefits from Managed IT Services?

For small to mid-sized companies, a Managed IT Service Provider will often act as the outsource IT staff or supplement a small in-house team. Larger companies and enterprises often work with Managed IT Service Providers to help fill in gaps, complete projects, perform migrations or augment an in-house IT staff.

How can Managed IT Services help my business?

Managed IT services help businesses prevent costly downtime by proactively monitoring your network for issues and fixing them. Since your network is remotely monitored, your risk of virus, breaches and downtime decreases. The flat fee can also save hundreds or even thousands of dollars compared to the high cost of break-fix IT services.

What if my problem can’t be fixed remotely?

At Essential Technologies Group we do our best to resolve any issues that can be solved remotely, but we are also available to deploy onsite tech help if needed. Depending on which plan you choose, this may or may not be included in your monthly bill. If you are a current client and are unsure of what is included with your Managed IT Services package, contact us and we will be happy to assist you.


Unit 2B/17 Peel Street, South Brisbane QLD 4101


1800 384 768


Office Hours

8.30am-5pm (Mon-Fri)

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