Unified Communications: Harnessing Collaborative Technologies

Unified Communications (UC) integrates multiple enterprise communication channels such as voice, video, instant messaging, fax, voice mail and content sharing into one streamlined solution to help improve business collaboration, communication and productivity. 

Why Unified Communications


UC enables professionals and mobile workforce across the globe to collaborate and communicate more effectively using their preferred communication channels and devices wherever they are. Unified communications typically include the following:

  • SMS
  • Voice (VOIP)
  • Instant Messaging/Chat
  • Email
  • Presence
  • Voicemail
  • Video calling
  • Web conferencing
  • Screen and document sharing

UC products and services also allow integrations with other cloud services, custom built applications, networks and systems to help you meet your business needs and allow future flexibility.

Unified communications is a crucial aspect of digital transformation that’s why we at Essential Tech constantly innovate and develop custom solutions that will fit for business of any size with the option to scale up when needed.

The Benefits Of Unified Communications

Still not convince how your business can benefit from Unified communications? Then check out these main benefits UC has to offer:

Increased Productivity

UC systems enables your team to collaborate and communicate effectively through various channels anytime, anywhere using different devices: phone, pc, laptop and tablet. They will become more productive as they are connected and will be more responsive. Having a unified solutions can also reduce the productivity drain from using multiple or complex solutions in your workplace.

Better Customer Service

UC helps your employees provide better customer service as they will be able to solve problems more quickly using different communication channels – whatever the customer prefers. This will also help your business improve its reputation.

Improved Employee Retention

UC makes communication and collaboration easier for everyone, thus helps build your company culture even on your remote teams. Organisations can take advantage of streamlined communication to improve the onboarding process and employee retention.

Reduced Costs

You don’t need to pay for legacy hardware setup or systems, as you can take advantage of easy to scale cloud-based system. You will only have to pay for the products and services that you are using.

Increased Revenue

Increased productivity can lead into more sales and better customer service can help reduced customer churn rates.

Enhanced Security

UC products and services features data encryption to ensure your data will be safe from the outside network.

Got Any Questions?

We listen and learn to understand your business challenges, so we can deliver effective solutions that meet your specific business needs. Speak with an expert now!

Why Essential Tech

100% Uptime Guarantee

Stay online and connected. Always.

24/7 Support And Assistance

Our team is always available to assist you.

Transparent Reporting

Be in the know and find out how you are performing.

Australian Help Desk

Our Australian-based service desk can provide professional and proactive IT support to your business.

Our Managed Services


We will ensure your IT runs smoothly, so you can focus on running the business. From basic infrastructure monitoring and management, to fully managed network services with end-user support.


We will build a security strategy and incorporate to your organisation to ensure your users, data and business are safe from potential security threats and compliant.


We provide IaaS, PaaS and SaaS solutions for any business model. Our team of expert cloud engineers will work with you to identify and build a scalable IT environment for your business.


Connect with your staff, customers and partners across Australia and international countries with our reliable communications leveraging the best technology available.

Business Internet

We offer reliable, fast and secured business internet services that is just right for your business. This will help you keep doing what you do best with minimal interruptions or fuss.

Modern Office

Our modern office solutions is a bundle of all of our managed services including IT, Security, Cloud, Communications and Support rolled into one to cover all your IT needs, so you don’t have to worry.


Level 11/157 Ann Street, Brisbane, QLD 4000


1800 384 768



Office Hours

8.30am-5pm (Mon-Fri)

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